Refund policy

FIRST, SOMETHING WORTH KNOWING 🖤

Every Fifth Rebel piece is made to order. When you place your order, your piece gets printed just for you. Nothing sits in a warehouse waiting. It's what makes each piece personal, and it's also why we can't take products back the way fast fashion brands do. So please check the size chart carefully before ordering (it's on every product page), and if you're stuck between sizes, just DM or email us before buying. We'd genuinely rather help you pick right than process an exchange later.

One small ask: please record a video while opening your parcel. A clear, uncut video from sealed package to unboxed product is required for any damage, defect, or wrong-item claim. It takes 30 seconds and protects both of us.

THE BASICS

For all returns and exchanges, write to us at support@fifthrebel.com within 7 days of delivery (including the delivery day). Requests after 7 days can't be accepted. One exchange or return request per order.

EXCHANGES (SIZE ISSUES OR WRONG PRODUCT)

  • Wrong size or wrong product delivered? We'll exchange it for the right size or the correct product of the same value. No extra charge, and we'll arrange reverse pickup 📦
  • Exchanging for a higher-value product? Just pay the difference online.
  • Size issues are eligible for free exchange only, not refunds.
  • The product must be unused and unwashed, with the original sticker label attached, folded and packed properly so it survives the trip back. Without this, the exchange can't be processed.

REFUNDS

  • Refunds are for genuine cases of defective, damaged, or incorrect products. Email us at support@fifthrebel.com with your order details, the issue, photographs of the defect, and your unboxing video. We'll verify and make it right.
  • An uncut unboxing video (starting from the sealed package) is mandatory for all damage, defect, and wrong-item claims. Claims without it can't be verified or processed.
  • If a return is accepted in an exceptional case (no defect, correct order delivered), ₹150 is deducted from the refund toward reverse pickup logistics.
  • Refunds go back to the same account the payment came from, or to a bank account you share.
  • For refused or undelivered COD orders, the ₹150 advance is non-refundable.
  • If our verification finds the damage was caused after delivery (by use, wash, or mishandling), we won't be able to refund.

A FEW HONEST NOTES

  • Colors and designs may vary slightly from what you see on screens. Every display shows colors a little differently. Slight variation isn't grounds for return or refund.
  • Please don't accept visibly damaged packages at delivery. Refuse them, and let us know right away.
  • Used or washed products can't be exchanged or refunded.
  • We reserve the right to decline requests that don't meet these conditions.

REACH US 💬

support@fifthrebel.com
Monday to Saturday, 10 AM to 7 PM
(Instagram DMs work too: @fifthrebel_official)